Waterworld says 999 crew ‘overreacted’ as 46 people received medical treatment

Waterworld bosses have slammed the emergency services for an ‘overreaction’ to an incident at the leisure park this afternoon which saw two people taken to hospital and 46 treated at the scene. In a statement tonight, bosses of the Festival Park attraction said the incident was “out of proportion”.

More than 100 people were evacuated from the center around 2 p.m. after a “number of visitors” complained of being unwell. Emergency services said some people at the attraction reported “eye and throat irritation and nausea” while visiting the attraction.

A Waterworld spokesperson said there had been a “huge overreaction” to the incident. He said: “It was completely over the top. The huge overreaction from the emergency services has been incredibly distressing for our customers and staff.

READ MORE: Waterworld evacuated after ‘visitor count’ falls ill

“We had received a small number of customer reports of eye and throat irritation, and were dealing with the situation. At no time was it necessary to call for help.

“Despite rigorous testing by our in-house team and the emergency services using their own specialist equipment, no harmful gases, liquids or other substances were found in the water, and air samples for levels of chlorine gas returned as usual.

Staffordshire Fire and Rescue Service at Waterworld

“We will be closing Waterworld tomorrow as a precaution, however, to carry out further testing. The safety and comfort of our customers is always our number one priority.

Staffordshire Police, Staffordshire Fire and Rescue Service, West Midlands Ambulance Service and Air Ambulance were all called to the scene.

We were unable to contact emergency services for a reaction to Waterworld’s statement tonight.

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